Answered · every call · every hour
I look after phone lines for busy practices. When reception's on another call, or it's half seven at night, mine picks up, talks to the caller properly, and books them into your existing diary. I set the whole thing up. You keep your number.
I ring your place five times over a week. You find out how many got answered. No charge, nothing to sign.
I reply to every enquiry within one working day.
Don't take my word for it
07380 327053Nobody sends you an invoice for the call you didn't take. You're under a car, chairside, out on a viewing — and by the time you've wiped your hands, they've rung the next name on Google. The work leaves quietly, and you never find out it was there.
Source: TelePA study of 142 UK SMEs, 2025.
Live example
This is roughly how a call goes. Choose your line of work and it'll play out the way your customers would hear it.
How it works
Picks up within a couple of rings and holds a normal conversation. No menus, no hold music, no press-one-for-sales.
Checks your live diary, takes the details, answers the usual questions, and puts the appointment straight in.
You finish what you were doing. The booking is sitting there when you next look, with everything you need.
Who it's for
What it looks like in practice
I have not been running long enough to show you another practice's results, and I would rather say that than make something up. So here is the arithmetic instead, using figures you can check yourself.
Someone rings at ten past one while reception is at lunch. They do not leave a voicemail. There is no record that they rang at all.
Research on UK small businesses found 85% of callers who do not get through never try again. They go to the next name on Google.
Nobody bills you for the work you did not get. That is the whole problem: the loss is real, and completely invisible.
The arithmetic
A dental practice taking twenty calls a day, missing 47% of first calls (the UK average), loses roughly nine conversations a day. If one in twenty of those was a new patient enquiry, that is around two a week.
You do not have to believe my numbers. That is exactly what the free audit is for — it measures yours.
Source: TelePA study of 142 UK SMEs, 2025.
Straight answers
Most don't clock it, and the ones who do usually don't mind — they got an answer, which is the bit they actually cared about. It never pretends to be human if asked outright. Ring it yourself and see what you think; that's a better test than anything I can write here.
It confirms names, numbers and times back to the caller before booking anything, and if the line's bad it asks them to repeat rather than guessing. Anything it genuinely can't handle, it takes a number and tells them you'll ring back.
No. You keep your number and forward it — either everything, or only when you're busy or don't pick up. Most people start with the second option, so nothing changes until a call would have been missed anyway.
It depends on your trade and how many calls you take, so I would rather give you a straight number than a made-up one. Do the free audit first and I will price it properly against your actual call volume.
There isn't one. It costs me about ten minutes and it's the honest way to find out whether you have a problem worth paying to fix. If all five calls get answered, I'll tell you that and leave you alone. You can see how the service works or read the other questions first.
A day or two. I do all of it — your services, your prices, your opening hours, your calendar. You don't touch anything technical.
Fair question, especially in healthcare or legal work. I'll put a written data processing agreement in place before going live, setting out what's processed, where it's stored and how long it's kept. There's more detail on the privacy page.
You stop. Forward your number back to yourself and it's over. No tie-in, no exit fee.
Start here · free
Before you buy anything, find out whether you even have the problem. Most people are surprised, and a few find out they're fine — in which case I'll tell you so.
Over one week, at the times your customers actually ring. A Tuesday lunchtime. A Thursday evening. A Saturday morning.
Answered, rang out, or went to voicemail. No tricks, no pressure selling on the call — I just note it down.
A short honest summary. If all five were answered, you don't need me and I'll say so plainly.
Takes me ten minutes. Costs you nothing. No obligation either way.
If you want it
What happens after the audit, if the numbers say you need it.
The bit that matters
You pay nothing until it books your first appointment.
Priced against your actual call volume, so you get a straight number once I have run the audit. No contract and no exit fee. Stop whenever you like and forward your number back to yourself.
I take on four new practices a quarter, because I set each one up myself.
Being straight with you
ALLai is new. I do not have a wall of testimonials yet, and I am not going to invent any.
What I can do is let you hear the thing working before you pay anything, measure your own missed calls for free, and not charge you until it has booked your first appointment. If that is not enough, wait until someone else has gone first — I would understand.
Get a quote
Tell me where to ring and I'll run the audit this week. You'll get the numbers back either way, and there's nothing to sign.
Or skip the form and just ring the number. Honestly, that tells you more than I can. There's more detail on how the audit works above.